Service level management is a mandatory requirement in many enterprises as revenue and profitability are delivered by increasingly complex, multi-faceted infrastructures. To be successful, organisations must identify solutions that align IT and business objectives, thus ensuring operational performance levels are continually met and an environment of continuous improvement is created. igSentinel is a 'mobility infrastructure' and 'business performance' monitoring & visualisation suite that meets the commercial requirement for the real-time monitoring and management of mobility systems.